Frequently asked questions
About online tickets
How do I gain access to the museum?
We will be working with walk-in hours to ensure an optimal distribution of visitors. Access can only be gained with an online ticket. This also applies to people with a Museumkaart and other membership card. Unfortunately, this means that, for the time being, spontaneous visits are not possible.
Can I come by spontaneously and buy a ticket at the cash register?
Unfortunately, that is not possible for the time being. You will only be admitted to the museum if you have booked an online ticket in advance.
I have a Museumkaart, a free entrance ticket or another membership card that gives me free entrance. Do I still need to book an online ticket?
Yes. This is the only way we can ensure an optimal distribution of visitors. Make sure to bring your Museumkaart, free entrance ticket or other membership card with you to the museum!
I am a friend or patron of the museum. Do I still need to book an online ticket?
Yes. This is the only way we can ensure an optimal distribution of visitors. Make sure to bring your membership card to the museum!
Do I have to pay a surcharge for the Pilgrims to America – and the Limits of Freedom exhibition?
No, the exhibition is open to all museum visitors without a surcharge.
About our walk-in hours
How do I gain access to the museum?
We will be working with walk-in hours to ensure an optimal distribution of visitors. Access can only be gained with an online ticket. This also applies to people with a Museumkaart as well as other membership cards. Unfortunately, this means that, for the time being, spontaneous visits are not possible.
What is a walk-in hour?
The use of walk-in hours allows us to optimally distribute the number of visitors during the day and in the rooms. You may enter at any time during your walk-in hour and you may stay in the museum for as long as you like. In order to avoid queues at the entrance, please do not come to the museum before the start of your walk-in hour.
Which walk-in hours are available?
Walk-in times are from Tuesday to Sunday between:
• 10:00 a.m. - 11:00 a.m.
• 11:00 a.m. – 12:00 p.m.
• 12:00 p.m.- 1:00 p.m.
• 1:00 p.m. - 2:00 p.m.
• 2:00 p.m. - 3:00 p.m.
• 3:00 p.m. - 4:00 p.m.
• 4:00 p.m. - 5:00 p.m.
There are 50 tickets available per walk-in hour.
What is the difference between a walk-in hour and a time slot?
Some public places use time slots. Time slots allow you to enter at a specific time and offer a limited visiting time. We have deliberately chosen not to use time slots. We will strive to distribute our visitors during the day as naturally as possible and will allow everyone to visit the museum in peace. That’s why you can come in any time during your walk-in hour.
About our additional measures
Can I visit the museum if I have a cold?
Unfortunately, no. In line with the national measures, we would ask you to stay at home in that case. We’ll see you again when you are all better.
What hygiene measures have been taken inside the museum?
We will provide additional cleaning of contact points and touch surfaces, such as door handles, toilets, taps, lockers and ATMs. Inside the museum, there are several places where you can find disinfecting hand gels. We also provide gloves. And our employees also have other protective equipment at their disposal.
Do I have to wear a face mask during my visit?
We have responded to the urgent advice of the government to wear a face mask in public indoor spaces. We therefore kindly ask you to wear a face mask inside the museum.
Can I pay cash at the museum?
For reasons of hygiene, we ask that everyone pay with debit card.
About the facilities in the museum
Is Café Laken open?
Café Laken will also open on Tuesday June 2. Our host at the entrance will point you to an available table. You can also make a reservation for a later date while you are there. The layout of the café has been adapted to ensure a safe distance of 1.5 metres between the guests. Payment is only possible with your debit card.
Is the museum shop open?
Yes, the museum shop will open on Tuesday June 2. We do ask you to only touch the products you wish to buy, and to pay for your purchases by debit card.
About public activities
Can I book a guided tour?
Due to a change in safety measures announced on May the 6th, there might be some possibilities in the future.We are hoping to be able to offer guided tours again soon, albeit in a modified form. After the reopening, we first want to experience how busy it will be in the exhibition speces and will then make a plan based on that. As soon as we start offering guided tours again, we will let everyone know on our website.
Are the courses, workshops, lectures and other public activities still going ahead?
Due to a change in safety measures announced on May the 6th, there might be some possibilities in the future. We hope to be able to organise public activities again soon, though of course they have to be in line with the national safety measures. For further information, keep an eye on our overview of activities.
I want to book an educational programme for the next school year, is that possible?
Yes, that’s possible! We hope to be able to offer educational programmes as usual in the new school year, but we are not 100% sure this is possible yet, so do keep that in mind. Send us an email via firstname.lastname@example.org to take an option on a day and time. We are also currently developing a tool that will enable us to offer our programmes for primary education in the classroom. Keep an eye on our education page for more information.
Can I book a reception or event at Museum De Lakenhal?
Due to a change in safety measures announced on May the 6th, there might be some possibilities in the future.We are currently investigating the possibilities of resuming the organisation of receptions and events, though, of course, these have to be in line with the national safety measures. Keep an eye on our events page for more information.
Do you have any other questions?
Send an email to email@example.com. We are always eager to help!