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Frequently asked questions

How do I book a ticket?

You can do this online or at the box office. Timeslot reservation is per June 26th no longer mandatory for visiting the museum. However, you will need to register at the ticket counter, which is why we recommend you to book an online ticket and corresponding time slot in advance. This will avoid long lines at the box office.

I BOUGHT AN ONLINE TICKET, BUT I CANNOT GO OR I WANT TO CHANGE MY PURCHASE.

You can always change the date and time of your visit. If you want to return your ticket, you can submit a request to do so. In both cases please contact our ticket partner Global Ticket, at +31 (0)20 244 2877, support@globalticket.nl or support page

DO I NEED TO PRINT OUT MY TICKETS?

You can either print your tickets or show them on your smartphone.

Do I have to WEAR A MOUTH MASK DURING MY VISIT?

As of June 26, mouth masks are no longer mandatory. However, do feel free to use one. We provide face masks at the museum.

CAN I VISIT THE MUSEUM IF I HAVE A COLD?

Unfortunately not. In line with the national measures, we will ask you to stay at home in that case. We’ll hope to welcome you as soon as you feel better.

What hygiene measures have been taken inside the museum?

We will provide additional cleaning of contact points and touch surfaces, such as door handles, toilets, taps, lockers and ATMs. Inside the museum, there are several places where you can find disinfecting hand gels. We also provide gloves. And our employees also have other protective equipment at their disposal.

CAN I PAY CASH AT THE MUSEUM?

For hygiene reasons, we ask everyone to pay with a debit card.

Do you have any other questions?

Send an email to info@lakenhal.nl. We are always eager to help!