Frequently asked questions
How and when do I receive my online ticket?
After your order has been paid for and completed, you will receive a confirmation email including your e-ticket(s) as PDF attachment(s) within a few minutes. If you still haven't received any e-mail after a few hours (make sure you check your spambox) please contact us: firstname.lastname@example.org / +31 71 516 5360 or contact Global Ticket: email@example.com / 0031 (0)20 244 28 77.
Should I print my ticket?
You can either print your tickets or display them on your smartphone.
When is my ticket valid?
Your ticket states the date on which your ticket is valid. Did you buy a gift ticket without a date? Gift tickets are valid for 1 year from the date of purchase.
Can I still change my purchase?
No, unfortunately, a purchase cannot be changed. Tickets cannot be returned or exchanged.
Can I visit the museum with a wheelchair/pram?
The building is for the most part accessible to people with reduced mobility or with a pram. A special map is available, showing the most convenient route through the building. Read more about the accessibility of the museum.
Is your question not listed?
Please contact us by e-mail: firstname.lastname@example.org, or call: +31 71 516 5360.